ECAS, the European Commission Authentication Service, enables you to access various Web applications centrally, using the same username and password.
ECAS is a separate entity from the applications it protects. Once you have logged in, what happens depends on the application protected by ECAS, not on ECAS itself.
Users working at an EU institution
Having problems with the ECAS service or with your personal username or password?
To help us help you as efficiently as possible:
1. Please gather the following information:
- the username or e-mail address of the account(s) concerned
- the nature of your relationship with the Commission (short-term contract, permanent contract, seconded national expert, service provider?)
- the application concerned
- how you are accessing this application (including its URL, which should be different from the ECAS URL)
- the source of the URL you are using (e-mail, link on website, bookmark, colleague, etc)
- as detailed a description of the problem as possible
- if possible, one or more screenshots showing the problem: the address bar showing the webpage accessed and the step immediately before the problem arises
- any other information that might help us identify the reason for the problem
(e.g. in the event of a problem with SMS authentication: your mobile telecoms provider, the country where the mobile subscription is based, your current location, the last time you requested the SMS, the last time you successfully received it, etc.)
2. If you haven't done so already, register an incident with the EC Helpdesk for the "ACCESS-RIGHTS" team and provide the information listed under the previous point.
This can be done via the EC Central Helpdesk (EC working hours: 8 a.m.- 6 p.m. CET): EC-CENTRAL-HELPDESK@ec.europa.eu
On opening this ticket, you will be assigned a reference number enabling your request to be tracked.
If you send an e-mail to follow up an existing incident, please give the incident reference ("IM00xxxxxxxx") in the subject line.